Returns and Refund Policy
Returns and Refund Policy
If you are not completely satisfied with your purchase, you must notify us within 4 days of receipt of your goods that you wish to return them. We are happy to accept goods back under certain circumstances, as laid out below.
Please email email@example.com to register your return and for details of the next steps.
Incorrect product ordered
If you have ordered the wrong product and wish to return it for an exchange or refund, please email firstname.lastname@example.org
Please note all goods must be returned unused and packed in perfect condition including all original manufacturer’s packaging. The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded.
The Seller also accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained, and it is the buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
Items received back will incur a 15% restocking fee taken off your refund when processed (if incorrect product ordered).
Items received with broken seals or without original packaging will be subject to a 25% re-stocking fee.
Collections for unsuitable items will be subject to a minimum 20% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.
Carriage for any alternative items is to be paid for by The Buyer.
Due to strict hygiene regulations, the Seller cannot accept returns of items such as scissors, clippers, trimmers, razors, manicure or pedicure implements, tweezers and electrolysis needles which have been used.
Incorrect product received
If in the unlikely event the wrong product has been sent to you, please email email@example.com to enable us to rectify the issue as efficiently as possible.
You should notify us as soon as possible in the same way as for a returned product if you discover that any goods are faulty goods. Faulty goods will be replaced or repaired according to the manufacturer’s instructions providing they are still within the warranty period.
Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer’s or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.
Shortages and damages
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 48 hours of receipt of goods.
Please email firstname.lastname@example.org if there are any shortages or damaged items.