Terms and Conditions
Terms and Conditions
This web site is owned and operated by DIRECT SALON SUPPLIES LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Are office open times are between 9 am to 5 pm Monday to Thursday and 9 am till 3 pm on Friday.
Our Contact details:
DIRECT SALON SUPPLIES LTD
Unit 5A Fox Industrial Estate, Holyoake Ave Blackpool Lancashire FY2 0QX United Kingdom
Phone: 01270 630280 (CURRENTLY NOT WORKING SORRY DUE TO STAFFING ISSUES PLEASE EMAIL IN)
Fax: 01253 358950
VAT Number 864 3128 23
Company number: 05460678
The seller is a trade only wholesaler. By ordering from us you are confirming that you and any users are qualified to the acceptable level to use the item. The seller will not be held responsible for any injury or damage caused by use of unqualified users of our products. All trade members should have suitable insurance to cover staff and equipment supplied by seller. Goods are sold on the understanding that they are used for there intended purpose. By placing an order with Direct Hairdressing Scissors you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods on a business to business transaction for the purpose of that business. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are offered for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or misuse of any equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.
DIRECT HAIRDRESSING SCISSORS WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE MISUSE OF ANY PRODUCTS SOLD.
These Terms & Conditions of sale do not affect your statutory rights as a consumer. It should be noted that quoted prices are susceptible to change. If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept major credit cards including Visa, MasterCard, Solo, Visa Debit, American Express and Maestro. Personal Cheques (allow 4 working days ), Bank transfers via BACS, CHAPS. Cheques (payable to Direct Salon Supplies Ltd) must clear before dispatching goods.. Your order will be automatically acknowledged upon receipt. All prices quoted include UK VAT in total.
Shipping And Handling All items are fully checked, tested and set up to professional standards before dispatch.
Free Delivery is only available for UK Mainland on orders over £50 ex VAT, for all other UK orders delivery is £5.50 ex VAT. This does not include Scottish Isles, Northern Ireland, Isle of Man, Channel Islands, Republic of Ireland and most other European Countries(Please see below).
Delivery is available for the Scottish Isles, Northern Ireland, Isle of Man, Channel Islands, Republic of Ireland and most other European Countries. More information on charges and shipping times can be found on our delivery page.
Select your country and input post/zip code on the cart or checkout page for delivery costs to be calculated on your order.
If there aren’t any delivery options available for your location please phone 01270 630280, or contact us for a shipping quote.
Providing the items are in stock at the time we receive your valued order the goods will be dispatched within 4 working days. Some items are made to order and will usually arrive within 28 days.
Online orders from outside the UK should allow 4 – 7 working days for delivery. International orders and orders from Europe are sent on a DAP basis. The buyer takes on the risk and responsibility for the unloading of the goods and clearing them for import. The buyer in a DAP shipping agreement also has responsibility for paying import duties and any other clearance or local taxes.
More information on Delivery Charges, Locations and Transit times can be found here.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. European business customers who provide a valid EU VAT number at the checkout will have their purchase zero rated.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you are looking for a product you thought we had, but still cannot find it, then it may be on our Discontinued Products page. The update versions or most relevant substitute products will be linked to in the descriptions. If you still can’t find the item you’re looking for, please feel free to get in touch and we will do our best to help.
If you are not completely satisfied with your purchase, simply return it in its original condition within 4 days, we will exchange it or replace it. We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
Please note all goods must be returned within 4 days of receipt, unused and packed in perfect condition including all original packaging.
The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded.
Items received with broken seals will incur a 15% handling fee and those without original packaging will be subject to a 25% re-stocking fee.
Items received back will incur a 15% restocking fee taken off your refund when processed if ordered in error.
Collections for unsuitable items will be subject to a minimum 20% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.
Due to strict hygiene regulations, the Seller cannot accept returns of items such as scissors, clippers, trimmers, razors, manicure or pedicure implements, tweezers and electrolysis needles which have been used.
Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
Refunds authorised by the seller will be credited as quickly as possible but can take up to 14 days, refunds will be issued to the original credit card/debit card/ transfer account used by the buyer or if payment was taken in cash, a cheque will be issued to the buyer. All handling fees incurred will be deducted prior to the refund being processed.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01270 630280 (International +441270630280) or write to us at Unit 5A Fox Industrial Estate, Holyoake Ave Blackpool Lancashire FY2 0QX United Kingdom
Calls are charged at normal BT Rates and lines are open between 9 am to 5 pm Monday to Thursday and 9 am till 3 pm on Friday.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.